Shift Lead: Guest Services & Cashier Supervisor

Pilot Company; Knoxville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a customer-focused cashier to lead shifts and process merchandise and fuel transactions at our travel centers across the network. You will supervise 1–2 cashiers, handle cash and card payments, complete end-of-shift reports, promote products, resolve guest concerns, and ensure a clean, compliant, high-service environment for every guest.

Join a team-focused culture that values safety, efficiency, and guest satisfaction, with competitive pay and benefits.

Responsibilities

• Lead a shift of one-to-two cashiers to process all payment transactions
• Complete end-of-shift reports and close out procedures
• Follow guidelines for restricted merchandise (alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions (deli, showers/restrooms, stocking, coffee, etc.)
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Skills

Cash handling

Customer service

Team leadership

Job description

Pilot Company is seeking a customer-focused cashier to lead shifts and process merchandise and fuel transactions at our travel centers across the network. You will supervise 1–2 cashiers, handle cash and card payments, complete end-of-shift reports, promote products, resolve guest concerns, and ensure a clean, compliant, high-service environment for every guest.

Join a team-focused culture that values safety, efficiency, and guest satisfaction, with competitive pay and benefits.