Lead Guest Services Team Member

Pilot Flying J; Rock Springs (WY); On-site; USD 17,357 - 24,590; Part time

Benefits offered by this job

Fuel Discount

Medical Plan/Dental/Vision

401(k)

Job summary

Pilot Company is seeking a Shift Lead to supervise 1–2 cashiers and manage daily checkout operations at our Rock Springs location. You will process cash, credit, and debit transactions while ensuring efficient service and policy compliance.

Responsibilities include end-of-shift reporting, maintaining a clean work area, handling guest concerns, and supporting other travel center duties such as deli and stocking. Flexible scheduling and competitive hourly pay offered.

Qualifications

• Experience handling cash and card transactions.
• Strong customer service and communication skills.
• Ability to supervise 1–2 cashiers on shift.
• Ensure compliance with store policies and safety rules.

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, card, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain organized and clean work area and promote store standards.
• Resolve guest concerns using company processes and escalate when needed.
• Assist with deli, stocking, and cleaning tasks as needed.

Skills

Cash handling

Customer service

Team leadership

Conflict resolution

Education

High school diploma

Tools

POS system

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people‑first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay Rates Starting between: $12.60 - $17.85 / hour

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay