Lead Cashier

Pilot Flying J; Circleville (OH); On-site; USD 17,357 - 24,590; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical, Dental & Vision plans

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

A leading travel center company is seeking a Cashier Supervisor to manage transactions and oversee a shift of cashiers. The role requires leading team efforts to ensure quality service and compliance with company policies while handling cash, credit, and debit transactions. Responsibilities include maintaining a clean work area, resolving conflicts, and assisting with various center functions. The position offers a competitive pay rate and generous benefits, including medical and dental plans and tuition reimbursement.

Qualifications

• Must have experience with cash, credit, and debit transactions.
• Ability to lead a team of cashiers effectively.
• Strong organizational skills to maintain a clean work area.

Responsibilities

• Lead and manage cashiers during shifts.
• Resolve customer complaints and team member conflicts.
• Ensure compliance with company policies and procedures.

Skills

Cash handling

Customer service

Conflict resolution

Team leadership

Job description

Pilot Company is an industry‑leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Pay rates: $12.60 – $17.85 per hour.

Benefits

• Fuel Discount
• Nation‑wide Medical, Dental & Vision plans
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay