Shift Lead: Guest Experience & Team Leader

Angry Chickz; Tracy (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Angry Chickz in California is seeking a Shift Lead to guide daily operations, mentor teammates, and ensure smooth service during peak hours. You will oversee opening, closing tasks, and help maintain safety and quality standards.

The role requires high school diploma or equivalent, strong communication, the ability to handle high-pressure situations, and a flexible schedule including weekends. Fluency in English is required; Spanish skills are a plus.

Qualifications

• Leadership experience in food-service or similar setting.
• Excellent interpersonal and communication skills.
• Ability to stay calm under pressure and manage busy shifts.
• Flexible schedule including weekends and holidays.
• Commitment to customer satisfaction and safety standards.

Responsibilities

• Monitor team deployment and shift schedule.
• Lead opening, transition, and closing procedures.
• Engage with guests to uphold service standards.
• Assist with food preparation or service tasks when needed.
• Maintain cleanliness and health-code compliance.
• Handle shift administration and banking tasks.
• Address customer concerns professionally.
• Train and mentor new team members.

Skills

Leadership experience

Interpersonal skills

Communication skills

High-pressure management

Flexible scheduling

Customer service focus

Education

High school diploma or equivalent

Job description

Angry Chickz in California is seeking a Shift Lead to guide daily operations, mentor teammates, and ensure smooth service during peak hours. You will oversee opening, closing tasks, and help maintain safety and quality standards.

The role requires high school diploma or equivalent, strong communication, the ability to handle high-pressure situations, and a flexible schedule including weekends. Fluency in English is required; Spanish skills are a plus.