Shift Lead - Frontline Restaurant Leader & Coach

Angry Chickz; Chino (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Angry Chickz is looking for a dedicated Shift Lead in Chino, California. This role involves guiding the team, ensuring smooth restaurant operations, and maintaining high customer satisfaction. Responsibilities include overseeing shift activities, training new staff, and enforcing cleanliness standards.

Ideal candidates should have leadership experience, strong communication skills, and the ability to perform under pressure. Flexibility for different shifts and a high school diploma are required. A passion for quality customer service is essential.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Conduct shift walk-throughs and complete tasks for opening and closing the restaurant.
• Engage with guests to ensure service standards are met.
• Perform various food preparation and service tasks as needed.
• Ensure cleanliness standards are maintained.
• Complete shift administration and banking tasks.
• Monitor food preparation methods and compliance with health regulations.
• Ensure team members follow break schedules.
• Address and resolve customer concerns professionally.
• Train and guide new team members.

Skills

Leadership experience

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility to work shifts

Education

High school diploma or equivalent

Job description

Angry Chickz is looking for a dedicated Shift Lead in Chino, California. This role involves guiding the team, ensuring smooth restaurant operations, and maintaining high customer satisfaction. Responsibilities include overseeing shift activities, training new staff, and enforcing cleanliness standards.

Ideal candidates should have leadership experience, strong communication skills, and the ability to perform under pressure. Flexibility for different shifts and a high school diploma are required. A passion for quality customer service is essential.