Shift Lead — Guest Experience & Operations

Ontario Trillium Foundation; Dallas (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a dedicated Shift Leader in Georgia to oversee shift operations, guest experience, and sales execution. You will lead a team, train staff, manage tasks, and ensure adherence to food safety and cash handling procedures.

In this role, you will drive guest satisfaction, resolve complaints, and promote promotions on the shift. You will also handle opening/closing duties and supervise line activities to uphold brand standards.

Qualifications

• Experience leading a shift or team in a fast-paced retail/food environment.
• Ability to train staff and provide constructive feedback.
• Strong focus on guest satisfaction and issue resolution.
• Familiarity with cash handling, safe procedures and daily cash procedures.
• Knowledge of in-store promotions and suggestive selling.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Ensure safety and quality standards for food and procedures.
• Promote sales through promotions and guest interaction.
• Handle guest complaints and resolve issues promptly.
• Oversee opening/closing duties and shift transitions.
• Count drawers and follow cash handling procedures.

Skills

Team leadership

Guest service

Training

Cash handling

Food safety

Sales promotions

Job description

Little Caesars is seeking a dedicated Shift Leader in Georgia to oversee shift operations, guest experience, and sales execution. You will lead a team, train staff, manage tasks, and ensure adherence to food safety and cash handling procedures.

In this role, you will drive guest satisfaction, resolve complaints, and promote promotions on the shift. You will also handle opening/closing duties and supervise line activities to uphold brand standards.