Shift Lead: Guest Experience & Team Coach

Chick-fil-A; Columbus (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Chick-fil-A is hiring a Shift Lead to manage opening, mid-shift, and closing duties. The role emphasizes customer service excellence, team leadership, and maintaining restaurant standards in a fast-paced environment.

Applicants should be hard-working, reliable, and able to work a flexible schedule, including weekends. The successful candidate will lead a team, ensure food safety and cleanliness, and coach team members on policies and procedures while delivering a welcoming guest experience at

Qualifications

• High school diploma or equivalent required.
• 1 year restaurant management or leadership experience preferred.
• Willingness to work a rotating schedule including weekends and holidays.

Responsibilities

• Serve guests by taking orders, handling cash/credit, and preparing drinks and desserts with friendly, prompt service.
• Deliver meals to tables or designated pickup areas and maintain exemplary guest service.
• Maintain cleanliness of work area, dining room, restrooms, parking lot and play area.
• Stock sauces, cups, lids, and related items to support shifts.
• Lead and coach team members to uphold Chick-fil-A hospitality standards.

Skills

Hard-working

Team oriented

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Chick-fil-A is hiring a Shift Lead to manage opening, mid-shift, and closing duties. The role emphasizes customer service excellence, team leadership, and maintaining restaurant standards in a fast-paced environment.

Applicants should be hard-working, reliable, and able to work a flexible schedule, including weekends. The successful candidate will lead a team, ensure food safety and cleanliness, and coach team members on policies and procedures while delivering a welcoming guest experience at