Shift Lead & Guest Experience Manager

Old Chicago Restaurants; Sioux City (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Old Chicago Restaurants is seeking a reliable Hourly Shift Supervisor / Department Manager to join our team in a fast-paced dining environment. This role acts as Manager-on-Duty, oversees opening and closing procedures, and helps drive guest satisfaction through attentive service and effective coaching.

Responsibilities include directing station flow, monitoring quality and safety standards, managing cash handling, and supporting inventory control while upholding company policies and procedures.

Qualifications

• Experience: 1+ years of restaurant or hospitality experience; leadership or training experience preferred.
• Certifications: Valid food handler or ServSafe manager certification where required.
• Physical: Ability to stand or walk for up to 8 hours and lift up to 25-30 lbs.

Responsibilities

• Shift Leadership: act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
• Staff Coaching: train new hires, mentor team members in real time, and enforce company policies.
• Guest Relations: greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Quality & Safety: monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Operations Support: oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Skills

Strong communication

Basic math

Cash handling

Multitasking

Job description

Old Chicago Restaurants is seeking a reliable Hourly Shift Supervisor / Department Manager to join our team in a fast-paced dining environment. This role acts as Manager-on-Duty, oversees opening and closing procedures, and helps drive guest satisfaction through attentive service and effective coaching.

Responsibilities include directing station flow, monitoring quality and safety standards, managing cash handling, and supporting inventory control while upholding company policies and procedures.