Shift Lead, Guest Experience

potomac-family-dining; Fredericksburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Potomac Family Dining Group is seeking a Shift Supervisor in Fredericksburg, VA. This supervisory role focuses on leading shifts and ensuring high-quality food and beverage services in line with Applebee's standards.

The ideal candidate will possess strong customer service skills and supervisory experience, leading to an exceptional guest experience while managing team performance and restaurant operations.

Qualifications

• 21+ years old required.
• ServeSafe Alcohol Certification is a plus.
• Proven supervisory experience in dining/bar service.
• Ability to handle complex customer service situations.

Responsibilities

• Lead shifts and manage staff performance.
• Ensure high-quality guest experiences.
• Assist in maintaining restaurant inventory and cleanliness.
• Manage cash handling and delivery audits.

Skills

Customer Service

Supervisory Skills

Communication

Problem Solving

Team Leadership

Education

High School Degree or GED

Tools

Point-of-sale system

Office equipment

Job description

The Potomac Family Dining Group is seeking a Shift Supervisor in Fredericksburg, VA. This supervisory role focuses on leading shifts and ensuring high-quality food and beverage services in line with Applebee's standards.

The ideal candidate will possess strong customer service skills and supervisory experience, leading to an exceptional guest experience while managing team performance and restaurant operations.