Shift Lead, Guest Experience

potomac-family-dining; Winchester (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Potomac Family Dining Group is looking for a Supervisor to lead shifts at Applebee's in Winchester, Virginia. This role involves ensuring excellent food and beverage service, managing staff, and maintaining compliance with company standards.

The ideal candidate will have at least 1-2 years of supervisory experience in the dining industry, a high school diploma, and strong customer service skills. Flexibility to work varied hours is essential.

Qualifications

• 21 years or older required.
• ServeSafe Alcohol Certification a plus.
• Reading, writing, basic math and English communication skills required.
• 1-2 years supervisory experience in casual dining or bar service preferred.

Responsibilities

• Lead service staff during shifts to ensure quality guest experience.
• Handle guest complaints promptly and effectively.
• Conduct basic administrative functions related to restaurant operations.
• Ensure compliance with alcohol service laws and company policies.

Skills

Supervisory experience

Customer service

Communication skills

Problem-solving

Education

High School Degree or GED

Tools

Point-of-sale systems

Kitchen order management systems

Cleaning tools

Job description

Potomac Family Dining Group is looking for a Supervisor to lead shifts at Applebee's in Winchester, Virginia. This role involves ensuring excellent food and beverage service, managing staff, and maintaining compliance with company standards.

The ideal candidate will have at least 1-2 years of supervisory experience in the dining industry, a high school diploma, and strong customer service skills. Flexibility to work varied hours is essential.