Shift Lead: Frontline Leader in Premium Coffee

BRCC OPERATING COMPANY; Benbrook (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment. This role requires 3+ years experience in QSR/retail/hospitality, 2+ years supervisory experience, strong

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality environment.
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast-paced environment
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
• Proactively responds to customer and store needs: escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service experience

Team leadership

Multitasking

Cash handling

Safety and security

Coaching & developing others

Written & verbal communication

Basic computer skills

Flexible schedule

QSR/retail/hospitality experience

Job description

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment. This role requires 3+ years experience in QSR/retail/hospitality, 2+ years supervisory experience, strong