Shift Lead: Coffee Bar Team Coach

Black Rifle Coffee Company; Benbrook (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Black Rifle Coffee Company seeks a Shift Lead to assist the General Manager in running store operations during scheduled shifts. As the Hourly Shift Lead, you will guide the team, ensure outstanding customer service, manage inventory, and maintain a clean, welcoming environment.

You will coach and support associates, handle daily coaching, scheduling, and coverage, while upholding BRCC standards and policies. This role requires flexibility for mornings, evenings, weekends and holidays.

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Multitask and prioritize in a fast-paced environment.
• Experience with cash handling and safety and security.
• Coaching & developing others.
• Written & verbal communication skills.
• Basic computer skills.
• Flexible schedule (early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Coaches associates to adhere to policies and emphasize customer experience.
• Responds to customer and store needs; escalates to management.
• Prepares quality beverages and food products per BRCC standards
• Follows health, safety and sanitation guidelines
• Schedules and covers breaks and meals of floor staff
• Assists with other duties as directed by General Manager

Skills

Customer service

Team leadership

Multitasking

Cash handling

Communication

Flexible schedule

Tools

POS systems

Job description

Black Rifle Coffee Company seeks a Shift Lead to assist the General Manager in running store operations during scheduled shifts. As the Hourly Shift Lead, you will guide the team, ensure outstanding customer service, manage inventory, and maintain a clean, welcoming environment.

You will coach and support associates, handle daily coaching, scheduling, and coverage, while upholding BRCC standards and policies. This role requires flexibility for mornings, evenings, weekends and holidays.