Shift Lead: Customer-First Coffee Store Leader

BRCC OPERATING COMPANY; Clarksville (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment. Applicants should have 3+ years in QSR, retail, or hospitality, with prior supervisory experience

Qualifications

• 3+ years in QSR, retail or hospitality.
• 2+ years supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with cash handling and safety.
• Strong communication skills (written and spoken).
• Flexible schedule (mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
• Proactively responds to customer and store needs: escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service

Team leadership

Multitasking

Communication

Cash handling

Flexibility

Coaching

Written/verbal comm

Job description

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift.

This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment. Applicants should have 3+ years in QSR, retail, or hospitality, with prior supervisory experience