Shift Lead: Customer-Focused Coffee Team Leader

BRCC OPERATING COMPANY; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Black Rifle Coffee Company in San Antonio seeks a Shift Lead to assist the General Manager in running store operations during shifts. You will lead the team, ensure excellent customer service, manage inventory, supervise staff, and maintain a clean, organized store environment.

The role requires strong customer service skills, 2+ years of supervisory experience, and the ability to coach others while multitasking in a fast-paced retail setting. Weekends and holidays may be required.

Qualifications

• 3+ years experience in QSR, customer service, retail, or hospitality.
• 2+ years of retail supervisory experience preferred.
• Excellent customer service skills.
• Ability to lead and motivate a team.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication.
• Basic computer skills.
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays).

Responsibilities

• Delivers exceptional customer service.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides coaching and feedback to associates to ensure policy adherence and customer focus.
• Responds to customer and store needs and escalates concerns to management.
• Prepares beverages and food according to BRCC standards.
• Follows health, safety and sanitation guidelines.
• Schedules and covers breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

Skills

Customer service

Team leadership

Multitasking

Cash handling

Coaching & development

Written communication

Verbal communication

Basic computing

POS system

Tools

POS system

Job description

Black Rifle Coffee Company in San Antonio seeks a Shift Lead to assist the General Manager in running store operations during shifts. You will lead the team, ensure excellent customer service, manage inventory, supervise staff, and maintain a clean, organized store environment.

The role requires strong customer service skills, 2+ years of supervisory experience, and the ability to coach others while multitasking in a fast-paced retail setting. Weekends and holidays may be required.