Shift Lead Front of House

Dogtopia of Arlington Heights; Arlington Heights (IL); On-site; USD 54,443,000 - 57,859,000; Part time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Birthday bonus

Additional pay for select holidays

Employee referral program

Quarterly customer service bonus

Job summary

Dogtopia of Arlington Heights is seeking a Shift Lead to manage the front-of-house during evening and weekend shifts and to greet families as they arrive. You will help families choose the right plan for their dog and coordinate with the Canine Coaches to ensure smooth operations.

You will also follow up with families after visits to ensure no one falls through the cracks, answer questions about daycare, boarding and spa, and help the team deliver outstanding customer service in a welcoming

Qualifications

• Customer service, retail, hospitality, veterinary or front desk experience translate well here.
• No professional dog experience? We train you.
• Must be 18 or older for this role.

Responsibilities

• Lead the front of house during evening and weekend shifts
• Run Meet & Greets from welcome through to helping the family choose the right plan for their dog
• Follow up with families after their visit so nobody falls through the cracks
• Answer questions about daycare, boarding and spa, and recommend what genuinely fits the dog in front of you
• Support and direct the Canine Coaches on shift
• Handle check in, check out, payments and the daily close
• Step into the playroom when the team needs you
• Keep the lobby clean, calm and welcoming

Skills

Customer service

Retail

Hospitality

Front desk

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

LOVE DOGS AND LOVE PEOPLE? LEAD OUR EVENINGS.

Start at $19/hour, moving to $20/hour after your first 90 days, plus a bonus every time you help a new family join under enrollment at Dogtopia. Continue earning increases based on tenure and performance.

Weekday afternoons and evenings, plus rotating Saturdays.

And yes, you can bring your dog to work.

This is the role for someone who is great with people and great with dogs, and who wants the part of the job where you actually help a family decide what their dog needs.

What You'll Actually Do

You are the face of Dogtopia for every family who walks in during your shift, and you are the person the team looks to when the General Manager is not here.

You will:

• Lead the front of house during evening and weekend shifts
• Run Meet & Greets from the welcome through to helping the family choose the right plan for their dog
• Follow up with families after their visit so nobody falls through the cracks
• Answer questions about daycare, boarding and spa, and recommend what genuinely fits the dog in front of you
• Support and direct the Canine Coaches on shift
• Handle check in, check out, payments and the daily close
• Step into the playroom when the team needs you
• Keep the lobby clean, calm and welcoming

You Might Be Perfect for This Job If...

• You genuinely love dogs and enjoy talking to the people who love them
• You are comfortable recommending something and asking for the signup
• You like being the person others count on when the manager is not in the building
• You stay calm and think on your feet in a loud, fast-moving place
• You take responsibility seriously because animals and people are depending on you
• You want evenings and weekends rather than a nine to five

Customer service, retail, hospitality, veterinary or front desk experience all translate well here. No professional dog experience? We train you. Already have dog daycare experience? Even better.

You must be able to:

• Be around groups of dogs of all sizes
• Lift up to 40 pounds
• Work evenings and rotating Saturdays, and some holidays
• Be on your feet for most of a shift

Why You'll Love Working Here

• Bring your dog to work during eligible shifts
• $25 birthday bonus
• Additional pay for select holidays
• Employee referral program
• Quarterly customer service bonus when survey goals are achieved
• Years of Service bonuses for annual milestones
• Extensive training in dog behavior and playroom management
• Opportunities to grow into additional responsibilities and leadership roles
• Full-Time Benefits - earned with part-time performance milestones

Team members who move into full-time status can become eligible for benefits after 90 days while consistently working at least five shifts per week. Benefits include health insurance, paid time off and a retirement plan.

Work at a Top Dog Facility

Our team receives structured training in dog behavior, body language, positive reinforcement, redirection, safe playroom management and canine care. As a Shift Lead you also get coached on leading a shift and on guiding families to the right plan for their dog.

You’ll learn what it means to show up, be accountable, care for others, work as a team and have others depend on you. Those are skills you’ll take into whatever comes next.

Must be 18 or older for this role.