Lead

Dogtopia of New Orleans; New Orleans (LA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Bring your dog to work

Training & certification

Competitive hourly wages

Team culture

Job summary

Dogtopia of New Orleans is seeking an energetic Sales Manager to grow daycare enrollments and clearly communicate service benefits to pet parents. The role emphasizes front-desk operations, scheduling, and strong customer interactions in a dog-friendly setting.

Ideal candidates will enjoy working with dogs, be sales-minded, and demonstrate leadership and teamwork while delivering exceptional service. Training and advancement opportunities are available; compensation is hourly and commensurate

Qualifications

• Proven sales experience in retail or service environments.
• Strong customer service and communication skills.
• Ability to lead and motivate a small team.

Responsibilities

• Create daily schedules and oversee front-desk operations.
• Handle inquiries, payments, and records; maintain accuracy.
• Greet customers and promote services to drive bookings.
• Support team development and training opportunities.

Skills

Sales

Customer Service

Leadership

POS Software

Communication

Tools

POS software

Job description

MUST BE AT LEAST 18 YEARS OLD TO APPLY

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Sales Manager. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification programs available based upon merit and interest
• Competitive hourly wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let’s get into what you can offer us.

Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to:

• Create effective daily room schedule
• Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person
• Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
• Take dogs to appropriate playroom based on size and temperament and retrieve them
• Prepare lunches, feedings, medications and special needs lists based on parent’s requests
• Maintains confidentiality in Dogtopia practices and all aspects of the business
• Proficient in POS software (training to be provided)
• Checking in and out of daycare dogs, checking appropriate spa services for departure, stamping passes correctly in the a.m.
• Noting which dogs owe for the day
• Checking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting everybelonging brought and labeling everything accordingly
• Creating invoices for daycare and boarding dogs correctly
• Completing payment transactions both cash and credit
• Creating daycare passes and adding them to pet profile
• Conducts evening closing procedures including transaction totals and balancing the cash drawer
• Greets all customers promptly and welcoming
• Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
• Effectively communicates health and behavior concerns with customers in a professional manner
• Answers the milt line phone system, transfers calls, takes messages and communicates messages in a timely manner
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains front desk supplies and inventory
• Actively communicates team developmental needs and issues with Assistant Manager, General Manager and the entire management team regularly to ensure growth
• Proven ability to offer verbal and written feedback to team members to hold accountability to standards

As part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY.

Job Types: Full-time, Part-time, Hourly

Ability to commute/relocate.

Work Location: In person

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed