Shift Lead — Flexible Scheduling & Guest Experience

Reno-Ridgeview : NBC001319; Reno (NV); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible scheduling

Employee discounts

Early closing hours

Casual work environment

Leadership development

Supportive team culture

Impact on celebrations

Descrizione del lavoro

Nothing Bundt Cakes in the United States is seeking a Shift Manager to lead bakery operations during assigned shifts, support team members across all areas of the bakery, and ensure guests receive outstanding service while upholding our high standards for quality, cleanliness, and teamwork.

You will oversee daily production, coach staff, handle opening and closing, cash handling, and daily reporting, while maintaining food safety standards and a positive, guest-focused culture.

Competenze

• Leadership experience and ability to supervise a team.
• Customer service excellence and guest interaction skills.
• Strong communication, both verbal and written.
• Excellent organizational and time-management abilities.
• Problem-solving under pressure to maintain service quality.
• Flexibility to work varied shifts, including weekends and holidays.
• Physical stamina to stand for long periods and lift up to 25 pounds.

Mansioni

• Lead and motivate team members to deliver exceptional guest experiences.
• Oversee daily bakery operations and ensure smooth shift execution.
• Provide coaching, training, and support to team members.
• Assist with opening/closing procedures, cash handling, and daily reporting.
• Ensure compliance with food safety, sanitation, and company standards.
• Support guest service, cake decoration, frosting, and production activities as needed.
• Address guest concerns professionally and resolve issues promptly.
• Monitor inventory levels and communicate operational needs to management.
• Foster a positive, team-oriented culture reflecting the Nothing Bundt Cakes brand.

Conoscenze

Leadership experience

Customer service

Communication

Organizational skills

Problem-solving

Flexibility

Physical stamina

Descrizione del lavoro

Nothing Bundt Cakes in the United States is seeking a Shift Manager to lead bakery operations during assigned shifts, support team members across all areas of the bakery, and ensure guests receive outstanding service while upholding our high standards for quality, cleanliness, and teamwork.

You will oversee daily production, coach staff, handle opening and closing, cash handling, and daily reporting, while maintaining food safety standards and a positive, guest-focused culture.