Shift Lead — Fast-Paced Pizza Operations & Service

Dominos; Silver Spring (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino’s Team Washington in the Washington DC metro area is seeking a hands-on teammate to assist in daily oversight and execution of sales, service, food quality, and cleanliness goals.

You’ll support the Manager on Duty, greet customers, take orders, manage cash and POS operations, and help maintain high standards during peak hours. The role emphasizes teamwork, quick learning, and delivering the Domino’s experience to every guest.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management and customers, take and process orders.
• Superb ability to multi-task in a dynamic, fast-paced environment.
• Ability to handle money, give correct monetary change and work with POS.
• Ability to lead the team on duty.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers and inform on menu/specials.
• Helps support shift management and communicates daily job assignments.
• Oversees pre-close functions maintaining service and food quality.
• FOH: Oversees cash management, counts registers, tracks cash and coupons, processes daily reports.
• BOH: Adheres to waste tracking, food and labor cost practices.
• Upsell opportunities and masters POS for order taking.
• Handles currency and credit transactions quickly and accurately.
• Ensures safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members for seamless service.
• Performs additional tasks when scheduled duties complete.
• Assembles and folds boxes, affixes labels and promotional materials.
• Prepares a variety of pizzas and other menu items.
• Measures ingredients and follows order specs, handling several orders simultaneously.
• Cleans, stocks, restocks work stations and display cases.
• Transfers supplies between storage and work areas, packs and labels products.
• Ensures supervisor is aware of shortages and adheres to policies.

Skills

Customer service

Leadership

Communication

Multi-tasking

Cash handling

POS systems

Food safety

Tools

POS systems

Job description

Domino’s Team Washington in the Washington DC metro area is seeking a hands-on teammate to assist in daily oversight and execution of sales, service, food quality, and cleanliness goals.

You’ll support the Manager on Duty, greet customers, take orders, manage cash and POS operations, and help maintain high standards during peak hours. The role emphasizes teamwork, quick learning, and delivering the Domino’s experience to every guest.