Shift Leader: Fast-Paced Pizza Service & Team Lead

Domino's; Alexandria (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Domino’s Pizza in the Washington DC metropolitan area seeks a flexible team member to support daily operations, customer service, and food quality. You will help maintain high standards, greet customers, take orders, and assist with shift management in a fast-paced setting.

This position emphasizes leadership, accurate cash handling, and effective use of POS systems, with a focus on building loyal customers and ensuring satisfaction across FOH and BOH tasks.

Qualifications

• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
• Superb ability to multi-task.
• Ability to function in a dynamic, fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to lead the team on duty.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Masters Point of Sale (POS) computer systems for automated order taking.

Skills

Customer service

Communication

Multi-tasking

Leadership

POS systems

Cash handling

Teamwork

Shift coordination

Tools

POS computer systems

Job description

Domino’s Pizza in the Washington DC metropolitan area seeks a flexible team member to support daily operations, customer service, and food quality. You will help maintain high standards, greet customers, take orders, and assist with shift management in a fast-paced setting.

This position emphasizes leadership, accurate cash handling, and effective use of POS systems, with a focus on building loyal customers and ensuring satisfaction across FOH and BOH tasks.