Shift Lead - Fast-Paced Guest Service & Operations

Burger King; Norman (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Norman, Oklahoma is seeking an Hourly Shift Coordinator to lead shift operations and help drive guest satisfaction and sales. The role supports the Restaurant General Manager and Assistant Manager in executing smooth operations during assigned shifts and directly manages a team of Team Members.

The HSC works under the RGM and AM, guiding staff to meet brand standards, maintain inventory, and deliver fast, friendly service in a clean environment.

Qualifications

• Demonstrated understanding of guest service principles.

Responsibilities

• Maintains inventory.
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities.
• Performs duties of the Team Member when necessary.

Skills

Guest service principles

Job description

Burger King in Norman, Oklahoma is seeking an Hourly Shift Coordinator to lead shift operations and help drive guest satisfaction and sales. The role supports the Restaurant General Manager and Assistant Manager in executing smooth operations during assigned shifts and directly manages a team of Team Members.

The HSC works under the RGM and AM, guiding staff to meet brand standards, maintain inventory, and deliver fast, friendly service in a clean environment.