Shift Lead: Fast-Casual Operations & Customer Experience

Workstream; Maryland; On-site; USD 16,531 - 22,041; Part time

Job summary

Firehouse Subs in Maryland is seeking a part-time team member to support store operations and deliver excellent customer experiences. You will be the face of Firehouse Sub’s, assisting the General Manager during scheduled shifts and delegating tasks to ensure daily systems run with integrity.

Ideal candidates understand the importance of customer service, can stand for long periods, and work in a fast-paced environment. Training on POS and safety guidelines is provided.

Qualifications

• POS register and cash handling skills (training provided).
• Ability to stand, bend, reach, and scoop during shift.
• Ability to work in walk-in cooler with temperatures 40°F to -10°F.

Responsibilities

• Deliver exceptional customer and store experiences.
• Assist General Manager in executing store operations during shifts.
• Greet and thank every customer with a smile and eye contact.
• Support team, supervise shift tasks, and maintain store standards.
• Adhere to all food safety and cash handling policies.

Skills

POS skills

Cash handling

Customer service

Teamwork

Face of Firehouse

Job description

Firehouse Subs in Maryland is seeking a part-time team member to support store operations and deliver excellent customer experiences. You will be the face of Firehouse Sub’s, assisting the General Manager during scheduled shifts and delegating tasks to ensure daily systems run with integrity.

Ideal candidates understand the importance of customer service, can stand for long periods, and work in a fast-paced environment. Training on POS and safety guidelines is provided.