Shift Lead - Customer Experience & Ops

Firehouse Subs; Hill Township (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

Firehouse Subs is seeking part-time team members to support store operations and act as the face of the brand. You will assist the General Manager during shifts, deploy team members, and ensure daily processes run with integrity.

Responsibilities include delivering an exceptional customer experience, operating a cash register, and maintaining store standards and safety guidelines. This role emphasizes teamwork and reliable, friendly service.

Qualifications

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop throughout assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40°F to -10°F

Responsibilities

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Tools

Cash register

Job description

Firehouse Subs is seeking part-time team members to support store operations and act as the face of the brand. You will assist the General Manager during shifts, deploy team members, and ensure daily processes run with integrity.

Responsibilities include delivering an exceptional customer experience, operating a cash register, and maintaining store standards and safety guidelines. This role emphasizes teamwork and reliable, friendly service.