Shift Lead — Fast-Casual Dining & Team Leadership

Capriotti's Springfield; Springfield (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Flexible scheduling

Training & development

Ongoing paid training and leadership

Opportunities for advancement

Job summary

Capriotti’s Sandwich Shop in Springfield, MO is hiring a Restaurant Shift Lead to oversee daily operations on assigned shifts, supervise staff, and maintain Capriotti’s standards in a fast-paced setting.

The role emphasizes leadership, excellent guest service, and development of team members within a growing fast-casual brand known for award-winning sandwiches and exceptional hospitality.

Qualifications

• Strong customer service and communication skills are essential.
• Experience leading a team in a fast-paced environment is preferred.
• Ability to coach and motivate restaurant staff across shifts.

Responsibilities

• Supervise and support team members during daily restaurant operations.
• Delegate tasks and ensure shift duties are completed efficiently.
• Maintain Capriotti’s standards for food quality, speed of service, and cleanliness.
• Provide excellent guest service and resolve customer concerns professionally.
• Assist with scheduling, labor management, and inventory monitoring.
• Support smooth shift transitions through clear communication with management.
• Encourage teamwork and maintain a respectful, professional environment.

Skills

Customer service

Communication skills

Leadership

Job description

Capriotti’s Sandwich Shop in Springfield, MO is hiring a Restaurant Shift Lead to oversee daily operations on assigned shifts, supervise staff, and maintain Capriotti’s standards in a fast-paced setting.

The role emphasizes leadership, excellent guest service, and development of team members within a growing fast-casual brand known for award-winning sandwiches and exceptional hospitality.