Guest Experience Specialist — Nights & Weekends

FatCats Entertainment; Provo (UT); On-site; USD 16,531 - 22,041; Full time

Job summary

FatCats Entertainment in Provo, UT is seeking a Customer Service Representative to ensure guests have a great time from start to finish. You will run the register, assist guests with tickets and snacks, and help with restocking and cleaning as needed.

The role requires strong communication, proactivity, and teamwork in a busy environment, with shifts that include nights, weekends, and holidays. Expect positions starting in the evening hours and extending late in the night.

Qualifications

• Works well with others and communicates clearly.
• Engages with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handles tasks like accurately running the register, cleaning, and restocking.
• Manages time and tasks efficiently.

Responsibilities

• Run the cash register accurately during shifts.
• Assist guests with purchases (tickets, snacks) and loyalty sign-ups.
• Restock and clean work areas; cover other stations as needed.
• Coordinate with Shift Lead and team to ensure smooth operations.
• Wrap up and clock out after confirming everything is in order.

Skills

Teamwork

Clear communication

Guest engagement

Time management

Job description

FatCats Entertainment in Provo, UT is seeking a Customer Service Representative to ensure guests have a great time from start to finish. You will run the register, assist guests with tickets and snacks, and help with restocking and cleaning as needed.

The role requires strong communication, proactivity, and teamwork in a busy environment, with shifts that include nights, weekends, and holidays. Expect positions starting in the evening hours and extending late in the night.