Shift Lead: Elevate Guest Experience & Team Performance

Rojo Caliente Restaurants Inc; Sparks (NV); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Uniforms provided

Paid vacation days

Meal discounts

Advancement opportunities

Job summary

Rojo Caliente Restaurants Inc is seeking a Shift Lead to oversee daily restaurant operations and lead a team to deliver exceptional guest service and food quality. You will follow brand procedures, train staff, and ensure compliance with policies while driving profitable sales growth.

The role emphasizes staying compliant with labor laws and maintaining a positive guest experience, in a fast-paced environment with advancement opportunities.

Qualifications

• Must complete Shift Lead training classes and in certain states ServSafe certification may be required.
• Ability to communicate in English; Spanish helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation and complete the driving requirement.

Responsibilities

• Maintain brand image through restaurant cleanliness, service, and upkeep.
• Lead and train team members; support long-term sales growth initiatives.
• Ensure guest service and food quality meet brand standards and safety requirements.
• Respond to guest questions and resolve concerns promptly; escalate when needed.
• Analyze operations using management tools and identify improvement actions.
• Monitor costs and adherence to budget and goals; ensure compliance with labor laws.

Skills

Shift Lead training

ServSafe certified

English communication

POS skills

Transportation access

Education

High school diploma or equivalent

Tools

POS system

Job description

Rojo Caliente Restaurants Inc is seeking a Shift Lead to oversee daily restaurant operations and lead a team to deliver exceptional guest service and food quality. You will follow brand procedures, train staff, and ensure compliance with policies while driving profitable sales growth.

The role emphasizes staying compliant with labor laws and maintaining a positive guest experience, in a fast-paced environment with advancement opportunities.