Shift Lead: Guest Service & Operations

Workstream; Lyndhurst (OH); On-site; USD 17,908 - 23,419; Full time

Job summary

Workstream is seeking a Shift Lead to support restaurant operations under the supervision of the General Manager. You will help maintain brand standards, ensure cleanliness and service quality, and lead team members to deliver a great guest experience.

The role requires 18+ years of age and 6+ months of restaurant experience, with English communication essential and Spanish helpful. Training in Shift Lead duties and ServSafe certification in some states may be required.

Qualifications

• High school diploma or equivalent required; must be 18+ to comply with state regulations.
• 6+ months of restaurant operations experience.
• Ability to communicate in English; Spanish comprehension is helpful.

Responsibilities

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to deliver excellent guest service and food quality in adherence with brand systems and food safety requirements.
• Work with team members to deliver long-term sales growth initiatives designed to drive profitable sales growth.
• Assists in training employees and ensures operations are executed per standards.
• Interact with guests and the community; resolve questions and complaints professionally and promptly.

Skills

Team leadership

Guest service

Communication

English

Spanish comprehension

POS systems

Education

High school diploma

Tools

ServSafe certification

Job description

Workstream is seeking a Shift Lead to support restaurant operations under the supervision of the General Manager. You will help maintain brand standards, ensure cleanliness and service quality, and lead team members to deliver a great guest experience.

The role requires 18+ years of age and 6+ months of restaurant experience, with English communication essential and Spanish helpful. Training in Shift Lead duties and ServSafe certification in some states may be required.