Shift Lead: Elevate Guest Experience & Team Performance

Smoothie King; Columbus (IN); On-site; USD 27,000 - 36,000; Full time

Job summary

Smoothie King is seeking a capable Shift Leader to join our Dunkin' team in Columbus, IN. You will coach crew members to execute Brand standards and deliver a friendly guest experience during your shift, set goals, assign tasks, and motivate colleagues.

You will promote a guest-first culture, resolve guest issues, and ensure safety, food safety and sanitation guidelines are followed while driving sales and supporting marketing initiatives.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• High school diploma or equivalent preferred.

Responsibilities

• Coach Crew Members throughout shifts to meet Brand standards.
• Set goals and assign tasks, providing timely feedback.
• Promote a respectful team environment.
• Maintain guest-first culture and resolve guest issues.
• Drive sales and execute marketing initiatives.
• Manage cash over/short during shifts.
• Ensure products are prepared according to Brand standards.
• Adhere to safety and sanitation guidelines.

Skills

Fluent English

Restaurant supervisory

Math skills

Basic computer skills

Age 18+

HS diploma preferred

Education

High School diploma or equivalent (preferred)

Job description

Smoothie King is seeking a capable Shift Leader to join our Dunkin' team in Columbus, IN. You will coach crew members to execute Brand standards and deliver a friendly guest experience during your shift, set goals, assign tasks, and motivate colleagues.

You will promote a guest-first culture, resolve guest issues, and ensure safety, food safety and sanitation guidelines are followed while driving sales and supporting marketing initiatives.