Shift Lead: Elevate Guest Experience | Endless Tea On Shift

Emploive; San Francisco, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health care options

Team outings & dinners

Drinks discount for family/friends

Endless tea on shift

Job summary

Boba Guys is seeking a Shift Lead to guide Bobaristas and ensure seamless shifts with exceptional hospitality. You will coach staff, manage guest experience, and uphold safety and cash-handling standards.

Your role emphasizes teamwork, clear communication, and problem-solving to maintain high service levels and strong store performance. Competitive wages and benefits accompany this position.

Qualifications

• Minimum one year of work experience.
• Proven ability to lead and deliver exceptional customer service.
• Strong communication and interpersonal skills.
• Effective time management and delegation.
• Sound judgment and problem-solving skills.
• Demonstrates Boba Guys' vision and values.

Responsibilities

• Lead and coach Bobaristas to deliver exceptional hospitality.
• Ensure shifts run smoothly and efficiently.
• Protect store assets and follow safety, cash handling procedures.
• Monitor inventory levels and communicate shortages.
• Communicate information clearly and confidentially.
• Support training and development of team members.
• Foster teamwork and collaboration.
• Assist store management as needed.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Values alignment

Job description

Boba Guys is seeking a Shift Lead to guide Bobaristas and ensure seamless shifts with exceptional hospitality. You will coach staff, manage guest experience, and uphold safety and cash-handling standards.

Your role emphasizes teamwork, clear communication, and problem-solving to maintain high service levels and strong store performance. Competitive wages and benefits accompany this position.