Shift Lead: Elevate Customer Experience & Team Performance

Wawa, Inc; West Conshohocken (PA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

ESOP

401(k) Plan

Medical/Dental/Prescription Coverage

Tuition Reimbursement

Store discounts

Paid Time Off

Paid parental leave

Wellness Programs

Job summary

Wawa, Inc. seeks a Team Supervisor to lead the shift, drive execution, and deliver memorable customer experiences. You’ll coordinate Associates, customers, and orders to ensure smooth food and beverage service, and provide direction and recognition to team members.

This role emphasizes safety, policy enforcement, inventory management, and strong communication. Applicants should have a high school diploma, be 18+, and enjoy flexible shifts with supervisory experience.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Leadership

Team supervision

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Team Supervisor to lead the shift, drive execution, and deliver memorable customer experiences. You’ll coordinate Associates, customers, and orders to ensure smooth food and beverage service, and provide direction and recognition to team members.

This role emphasizes safety, policy enforcement, inventory management, and strong communication. Applicants should have a high school diploma, be 18+, and enjoy flexible shifts with supervisory experience.