Shift Leader: Elevate Customer Experience

Wawa, Inc; Harmonville (PA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

ESOP

Tuition Reimbursement

401(k) Plan

Medical/Dental/Prescription Coverage

Paid Time Off

Paid Parental Leave

Job summary

Wawa, Inc. in Pennsylvania is seeking a Team Supervisor to lead the shift, ensure smooth operations, and deliver memorable customer experiences.

You’ll act as the senior on-site leader, drive execution, and make key decisions to keep food and beverage service on track. Your responsibilities include handling customer inquiries, coordinating between associates and orders, guiding and recognizing team performance, enforcing store policies, managing inventory and cash procedures, and supporting a

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Education

High School Diploma or GED

Job description

Wawa, Inc. in Pennsylvania is seeking a Team Supervisor to lead the shift, ensure smooth operations, and deliver memorable customer experiences.

You’ll act as the senior on-site leader, drive execution, and make key decisions to keep food and beverage service on track. Your responsibilities include handling customer inquiries, coordinating between associates and orders, guiding and recognizing team performance, enforcing store policies, managing inventory and cash procedures, and supporting a