Shift Lead: Elevate Customer Experience in Outdoor Gear

5.11; Fredericksburg (VA); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Job summary

5.11 is seeking a Sales Supervisor (Shift Lead) in Fredericksburg, VA to partner with the Store Manager and Assistant Store Manager to exceed customer expectations and drive a high-energy store environment.

You’ll lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. This is a path to grow leadership skills within our purpose-driven brand.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Demonstrated leadership and the ability to coach a team.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, focusing on customer satisfaction and operational excellence.

Skills

Retail experience

Customer service

Leadership

Teamwork

Problem-solving

Job description

5.11 is seeking a Sales Supervisor (Shift Lead) in Fredericksburg, VA to partner with the Store Manager and Assistant Store Manager to exceed customer expectations and drive a high-energy store environment.

You’ll lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. This is a path to grow leadership skills within our purpose-driven brand.