Shift Lead: Elevate Customer Experience & Growth

5.11, Inc.; Paramus, Northern (NJ, KY); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Employee discounts

Paid time off

Job summary

5.11, Inc. is opening a new Westfield Paramus location and seeks a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Store Manager, delivering an exceptional customer experience and leading a team in a fast-paced environment.

This role offers growth, commission, and benefits; prior retail or customer service experience is preferred, with a focus on teamwork and high standards. Join a purpose-driven brand rooted in performance, durability, and adventure.

Qualifications

• Retail or customer service experience preferred in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Teamwork

Problem-solving

Flexible schedule

Job description

5.11, Inc. is opening a new Westfield Paramus location and seeks a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Store Manager, delivering an exceptional customer experience and leading a team in a fast-paced environment.

This role offers growth, commission, and benefits; prior retail or customer service experience is preferred, with a focus on teamwork and high standards. Join a purpose-driven brand rooted in performance, durability, and adventure.