Shift Lead: Elevate Customer Experience & Store Performance

5.11, Inc.; Richfield (MN); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

5.11, Inc. is opening a new Mall of America location and seeking a Sales Supervisor (Shift Lead) to join our team. You will report to the Store Manager and help deliver an exceptional EDGE customer experience while leading a high-energy store environment.

Responsibilities include coaching teammates, supporting merchandising, stock, visuals, and maintaining standards. The role offers leadership growth opportunities and a competitive hourly pay plus commission.

Qualifications

• Retail or customer service experience required.
• Enthusiastic, eager to learn, and a team player.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain store standards, ensuring customer focus and operational excellence.

Skills

Customer service

Teamwork

Communication

Flexible schedule

Job description

5.11, Inc. is opening a new Mall of America location and seeking a Sales Supervisor (Shift Lead) to join our team. You will report to the Store Manager and help deliver an exceptional EDGE customer experience while leading a high-energy store environment.

Responsibilities include coaching teammates, supporting merchandising, stock, visuals, and maintaining standards. The role offers leadership growth opportunities and a competitive hourly pay plus commission.