Shift Lead - Elevate Coffee & Customer Experience

Quiet Capital; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

$21.00/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on or,

Job summary

Blank Street is seeking a Shift Lead in New York to guide a fast-paced café team, ensuring smooth operations during shifts and creating a welcoming environment for customers and staff. You will lead by example, train new employees, and uphold recipe standards and brand guidelines.

The role requires 2+ years in customer service leadership, a passion for hospitality, and the ability to work 30-40 hours weekly, including peak weekend days. Join a team focused on great coffee, service, and growth.

Qualifications

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee.
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (Friday, Saturday, Sunday)
• Weekend and holiday availability preferred

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Skills

Customer service leadership

Team motivation

Interpersonal communication

Hospitality knowledge

Job description

Blank Street is seeking a Shift Lead in New York to guide a fast-paced café team, ensuring smooth operations during shifts and creating a welcoming environment for customers and staff. You will lead by example, train new employees, and uphold recipe standards and brand guidelines.

The role requires 2+ years in customer service leadership, a passion for hospitality, and the ability to work 30-40 hours weekly, including peak weekend days. Join a team focused on great coffee, service, and growth.