Shift Lead - Coffee & Customer Experience Leader

Blank Street; Wellesley (MA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

$19.50 per hour + tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street is seeking a Shift Lead in the United States to drive daily cafe operations with a hands-on approach. You will lead on the floor, ensure smooth service during shifts, and create an environment where customers and team members feel valued, especially during peak hours.

Ideal candidates bring expertise in customer service, reliability, multitasking, and a passion for great coffee and matcha. This role offers part-time or full-time hours with weekend peak shifts and benefits such as

Qualifications

• Experience in the customer service or hospitality industry.
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify").

Responsibilities

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
• Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Skills

Customer service

Hospitality

Time management

Multi-tasking

Communication

Team player

Cash handling

Learnability

Job description

Blank Street is seeking a Shift Lead in the United States to drive daily cafe operations with a hands-on approach. You will lead on the floor, ensure smooth service during shifts, and create an environment where customers and team members feel valued, especially during peak hours.

Ideal candidates bring expertise in customer service, reliability, multitasking, and a passion for great coffee and matcha. This role offers part-time or full-time hours with weekend peak shifts and benefits such as