Shift Lead: Elevate Coffee, Lead & Inspire Team

Blank Street; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly wage + tips

Barista accreditation program

Paid time off

Commuter benefits

Sick time

Holiday pay 1.5x

Complimentary coffee

Job summary

Blank Street in New York is seeking a Shift Lead to oversee daily cafe operations, lead by example on the floor, and deliver warm, energetic hospitality while maintaining high quality standards in a fast-paced setting.

You will train new teammates with our recipe and training guidance, open and close the location safely, resolve minor customer issues, and drive initiatives with operations and marketing to increase foot traffic, daily sales, and customer loyalty in the neighborhood.

Qualifications

• 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes (Full Time: 30-40 hours per week, 4-5 days per week; weekend/holiday availability)
• Authorized to work in the US (E-Verify)

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and Training Team to train new employees, ensuring recipes and training are followed and uniforms are correct
• Open and close the location safely and ensure cleaning duties are followed
• Provide positive, solution-focused handling of minor customer issues
• Lead initiatives with operations and marketing to increase foot traffic, new customers, daily sales, and profitability, building loyal neighborhood customers

Job description

Blank Street in New York is seeking a Shift Lead to oversee daily cafe operations, lead by example on the floor, and deliver warm, energetic hospitality while maintaining high quality standards in a fast-paced setting.

You will train new teammates with our recipe and training guidance, open and close the location safely, resolve minor customer issues, and drive initiatives with operations and marketing to increase foot traffic, daily sales, and customer loyalty in the neighborhood.