Shift Lead: Drive Service, Training & Profit

Campbell Oil Company; Leland (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A local restaurant chain in Leland, NC is looking for a Shift Leader to manage daily operations and ensure exceptional guest service. The ideal candidate will have at least 6 months of supervisory experience in the restaurant or retail industries, strong leadership skills, and a commitment to operational excellence. Responsibilities include training team members, resolving guest complaints, and maintaining safety standards. Join a dynamic team that values commitment to guest satisfaction and work culture.

Qualifications

• Experience in supervisory roles within restaurant or retail industries.
• Ability to provide exceptional guest service.
• Knowledge of safety and operational standards.

Responsibilities

• Execute systems for a well-run shift and organized restaurant.
• Train team members using appropriate systems.
• Ensure guest satisfaction and resolve complaints.
• Operate shifts in accordance with performance standards.
• Follow safety and security policies.
• Oversee restaurant equipment maintenance.
• Engage team members for high performance.
• Keep accurate records for sales and profits.
• Lead with enthusiasm and commitment to objectives.
• Support marketing strategies.

Skills

Leadership

Customer service

Team training

Operational management

Problem resolution

Education

Minimum 6 months experience in supervisory role

Job description

A local restaurant chain in Leland, NC is looking for a Shift Leader to manage daily operations and ensure exceptional guest service. The ideal candidate will have at least 6 months of supervisory experience in the restaurant or retail industries, strong leadership skills, and a commitment to operational excellence. Responsibilities include training team members, resolving guest complaints, and maintaining safety standards. Join a dynamic team that values commitment to guest satisfaction and work culture.