Shift Lead - Drive Ops & Exceptional Service

Krispy Kreme; Knoxville (AL); On-site; USD 38,000 - 60,000; Full time

Job summary

Krispy Kreme is seeking a Shift Supervisor in Knoxville, AL to oversee daily shop operations, ensuring safety, quality, and speed while leading a high-performance team of hourly teammates. You will partner with shop leadership and support scheduling, onboarding and training to drive a WOW guest experience.

The role emphasizes welcoming diverse, original identities and delivering exceptional service in a fast-paced environment. Previous supervisory experience is required.

Qualifications

• Two years of relevant experience
• 1 year of experience supervising a team
• Strong problem-solving skills
• Effective communication skills, both written and verbal
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality
• Must be 18 years of age or older
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship

Responsibilities

• Lead the day-to-day operational excellence of the shop.
• Manage the flow of service to ensure the highest levels of safety, cleanliness, quality, and speed.
• Help build and lead high performance team of hourly Team Members.
• Assist AM/GM with scheduling, onboarding, training, and shop tours.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Leadership

Communication

Problem solving

Team supervision

Customer service

Job description

Krispy Kreme is seeking a Shift Supervisor in Knoxville, AL to oversee daily shop operations, ensuring safety, quality, and speed while leading a high-performance team of hourly teammates. You will partner with shop leadership and support scheduling, onboarding and training to drive a WOW guest experience.

The role emphasizes welcoming diverse, original identities and delivering exceptional service in a fast-paced environment. Previous supervisory experience is required.