Shift Lead: Drive Memberships & Guest Experience

Modwash; Eden (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Base+Commission

Paid training

Free car washes

Career advancement

401K match

Medical, dental and vision

Job summary

ModWash is hiring at Eden, NC for a Full Time Customer Service role. You will deliver excellent service, educate customers on membership options, and help guests choose the best packages for their needs. The position emphasizes teamwork and achieving sales goals in a fast-paced environment.

Base pay is complemented by commissions with opportunities for career growth. This role requires flexibility to work evenings and weekends and on-site engagement with customers and teammates.

Qualifications

• Passion for serving others
• Awesome customer service skills; sales experience a plus
• Outgoing, energetic personality with excellent communication
• Strong interpersonal skills
• Motivate and encourage teammates in a fast-paced environment
• Ability to work a flexible schedule including evenings and weekends

Responsibilities

• Deliver mind-blowing customer service. Greet customers with a smile and friendly attitude.
• Actively sell and present ModWash packages and unlimited wash memberships.
• Guide guests through packages and membership options.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with the team to meet sales goals.
• Perform opening and closing site responsibilities; uphold site standards.
• Maintain on-site equipment and troubleshoot as needed
• Assist in overseeing productivity, breaks, and safety of all employees
• Seek ways to improve the business and ensure compliance with policies
• Ensure facilities are clean and presentable

Job description

ModWash is hiring at Eden, NC for a Full Time Customer Service role. You will deliver excellent service, educate customers on membership options, and help guests choose the best packages for their needs. The position emphasizes teamwork and achieving sales goals in a fast-paced environment.

Base pay is complemented by commissions with opportunities for career growth. This role requires flexibility to work evenings and weekends and on-site engagement with customers and teammates.