Shift Lead Dog Daycare

Dogtopia; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Dental insurance

Vision insurance

Referral program

Employee discount

Pet rider program

Paid time off

Health insurance

Disability insurance

Job summary

Dogtopia in Baltimore is seeking an energetic Rover to support day-to-day operations across playrooms and front desk. You will supervise pups, greet Pet Parents, and help with dog evaluations to ensure safety and exceptional customer service.

Applicants should love dogs, thrive in a fast-paced environment, and be capable of multi-tasking while maintaining a friendly, professional demeanor. Training is provided; eligible to bring your own dog after completion.

Qualifications

• High School Diploma required.
• 3-6 months in a high-volume animal care setting preferred.
• Minimum 1 year of customer service focus facing professional work history required.
• Franchise experience preferred.
• Must love dogs.

Responsibilities

• Greet customers and pet parents as they arrive or depart.
• Check pups in and out of daycare.
• Answer questions over the phone and in person about daycare packages and memberships.
• Conduct dog evaluations and help ensure safety and service quality.
• Assist across playrooms and front desk as needed to support the team.
• Share information about services and memberships with Pet Parents.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Sales skills

Organizational skills

Attention to detail

Analytical skills

Problem solving

Supervisory skills

Delegation skills

Education

High School Diploma

Tools

Microsoft Office Suite

POS systems

Job description

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist in all areas of Dogtopia as a Rover. This role will be cross-trained as a Canine Coach & Pet Parent Coordinator. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!About the Rover Role:The focus of the Rover is to ensure a safe and fun play environment for each pup while supervising the team to ensure all standards are being met ensuring safety and superior customer service are at the forefront of everything.You are responsible for being a multi-tasker and assisting in all areas of the business, able to jump from a playroom to the front desk with ease.You care for all furry friends as if they were a part of your family.Creating the Most Exciting Day Ever for the pups in your playroom.You interact with dogs and are always on stage. All rooms are equipped with cameras so Pet Parents can stay engaged with their dogs and watch the fantastic experience you create for their pup.Greet everyone who walks in or out of Dogtopia.Answer Pet Parent questions over the phone and in person.Check pups in and out of daycare.Share information about our daycare packages and memberships with Pet Parents.Conduct dog evaluationAbout US:We love and care for our Pet Parents’ pups like they are our own.We provide you with the industry's best training in dog behavior and care.A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.It’s always bring your dog to work day!About YOU:You love dogs and would love to care for them all day, every day!You’re fast-paced, with a strong sense of urgency.You’re the kind of person who takes your job seriously.You thrive when you have multiple challenges on your plate.You’re focused on achieving goals consistently and efficiently.You’re careful not to make mistakes and can be counted on to ensure all the dogs are safe and well cared for!You’re lively, enthusiastic, and a very strong communicator.You are cooperative, helpful, and careful.You like meeting and interacting with new people.You like to work with others and build a teamwork consensus.You enjoy motivating a team through positivity to accomplish common goalsYou enjoy working in a collaborative, harmonious teamwork environment.You are 18+Supplemental payTipsOtherAdditional benefitsFlexible scheduleDental insuranceVision insuranceReferral programEmployee discountPet rider programOtherPaid time offHealth insuranceDisability insuranceRequired Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal, customer service and sales skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and delegation skills.Committed to the success of the team and not just as an individual.Proficient with Microsoft Office Suite or related software and POS systems.Education and Experience:High School Diploma required.3-6 months in a high-volume animal care setting preferred.Minimum 1 year of customer service focus facing professional work history required.Franchise experience preferred.Physical Requirements:Prolonged periods of standing, walking and moving around the playrooms.Prolonged periods of sitting at a computer.Must be able to lift up to 50 pounds at times.Other Requirements:Must love dogs.