Shift Lead: Develop Teams & Elevate Guest Experience

Del Taco; Mesquite Valley (CA); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Del Taco Shift Managers support our stores and General Managers in creating an amazing guest experience, and empowering their team to be at their very best. Our Shift Managers create a culture in our restaurants that is exciting, optimistic and rewarding.

Del Taco Shift Managers have significant opportunities for growth and career advancement and are charged with supporting the General Manager with the tasks of training the next generation of leaders, guiding them to be promoted and empowering

Formación

• 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.
• Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• General knowledge of computers, POS systems, various electronic devices, and various software.
• Cash handling skills and basic business math.
• Excellent organizational skills for keeping detailed records, reports and logs.
• Ability to communicate effectively in English with colleagues and guests.
• Open availability to work any shifts as needed.
• All duties are expected to be performed while clocked in.

Responsabilidades

• Supports General Manager in supervising team that delivers quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.
• Running shifts and supporting the GM in managing the execution of all Company policies, procedures, programs and systems.
• Knowledge of all work station functions and paperwork essential for recording and monitoring each job in the restaurant.
• Supervises 1 to 7 Team Members
• Ensures objectives are reached in all areas while following all Company guidelines.
• Ensure compliance during shifts with all federal, state and local laws and ethical business practices.
• Supports GM in creating and maintaining an “Employer of Choice” environment.
• Supports GM in providing leadership, direction, training and development to the restaurant team.
• Supports GM in supervising and directing the workforce.
• Supporting GM in making staffing decisions such as, recommending interviews, and administering disciplinary action as needed.
• Delivers effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation.
• Exhibits a cheerful and helpful manner
• Demonstrates a complete understanding of our menu items and has the ability to explain them to guests accurately
• Uses Point of Sale system/cash register to record orders and compute order amounts; collecting payment from guests
• Understands and adheres to proper food handling, safety and sanitations standards
• Ability to follow all Company operation policies, and procedures
• Make recommendations to enhance restaurant operations.
• Maintains a professional appearance and grooming standards
• May be required to attend business meetings for training and development.

Conocimientos

Guest service

Leadership

Multi-tasking

Staff motivation

POS knowledge

Cash handling

Organizational skills

Safety compliance

English communication

Open availability

Educación

Food Handlers certification

Herramientas

POS systems

Cash registers

Computers

Descripción del empleo

Del Taco Shift Managers support our stores and General Managers in creating an amazing guest experience, and empowering their team to be at their very best. Our Shift Managers create a culture in our restaurants that is exciting, optimistic and rewarding.

Del Taco Shift Managers have significant opportunities for growth and career advancement and are charged with supporting the General Manager with the tasks of training the next generation of leaders, guiding them to be promoted and empowering