Shift Lead: Customer Experience & Store Ops

Walgreens; Rochester (NH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Rochester, NH is seeking a retail team member with leadership responsibilities to open/close the store in the absence of management and manage cash operations. You will engage customers, support inventory and pricing tasks, and help maintain a clean, welcoming store environment.

The role involves training as needed, teamwork, and compliance with policies while ensuring a delightful customer experience. Competitive hourly pay and growth opportunities are offered.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Compares, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers, greets them, and helps with products and services to ensure a positive experience.
• Models and delivers customer service best practices to the team.
• Registers all related sales on the cash register and handles price verifications and voids.
• Supports inventory counts, stockroom organization, and displays development.
• Ensures pricing accuracy and proper signage per local regulations.
• Assist with exterior and interior maintenance and backdoor deliveries as needed.
• Contributes to a professional and welcoming store environment.

Skills

Customer service

Leadership

Cash handling

English fluency

Job description

Walgreens in Rochester, NH is seeking a retail team member with leadership responsibilities to open/close the store in the absence of management and manage cash operations. You will engage customers, support inventory and pricing tasks, and help maintain a clean, welcoming store environment.

The role involves training as needed, teamwork, and compliance with policies while ensuring a delightful customer experience. Competitive hourly pay and growth opportunities are offered.