Shift Lead: Customer Experience & Store Operations

Walgreens; West Derry (NH); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in West Derry, NH seeks a team member to support daily operations when store management is not present. Responsibilities include opening the store, handling cash, processing returns and refunds, and ensuring a ready floor and stock room for business hours.

You will engage customers, resolve questions, assist with inventory and displays, and coach peers on service excellence while maintaining policy compliance and professionalism.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and preparing for the business day.
• Completes returns, voids, refunds, cash drops, and provides change to registers.
• Engages customers and delivers a distinctive customer experience.
• Models and shares customer service best practices with the team.

Skills

Leadership

Customer service

Cash handling

English language

Tools

POS systems

Job description

Walgreens in West Derry, NH seeks a team member to support daily operations when store management is not present. Responsibilities include opening the store, handling cash, processing returns and refunds, and ensuring a ready floor and stock room for business hours.

You will engage customers, resolve questions, assist with inventory and displays, and coach peers on service excellence while maintaining policy compliance and professionalism.