Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Orlando (FL); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. is seeking a part-time team member to support store operations in Orlando, FL. The role involves opening and closing the store in the absence of management, handling cash, processing returns and refunds, and ensuring a high-quality customer experience.

You will greet customers, assist with product needs, and model service best practices while maintaining accurate inventory, pricing, and display standards. English fluency required; prior retail or key holder experience preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains inventory accuracy and assists with pricing, signage, and backroom processes.
• Serves as a liaison between management and team members when store management is not present.

Skills

Leadership experience

English fluency

Inventory control

Job description

Walgreens Co. is seeking a part-time team member to support store operations in Orlando, FL. The role involves opening and closing the store in the absence of management, handling cash, processing returns and refunds, and ensuring a high-quality customer experience.

You will greet customers, assist with product needs, and model service best practices while maintaining accurate inventory, pricing, and display standards. English fluency required; prior retail or key holder experience preferred.