Shift Lead: Customer Experience & Store Ops

Walgreens; Fairview (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Fairview, AL seeks a capable team member to support store operations and deliver exceptional customer service. You will handle opening/closing duties, cash handling, returns, and price changes, while ensuring accurate registers and inventory controls.

Ideal candidates have at least one year of leadership or retail key holder experience, are fluent in English, and may need a PTCB certification or state pharmacy license. This role emphasizes teamwork and adherence to store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services to ensure a positive experience.
• Coaches team members in customer service best practices and Walgreens service traits.
• Registers all sales, records scanning errors, price verifications, and voids.
• Supports backdoor deliveries and vendor receiving processes.

Skills

Leadership experience

English fluency

Retail experience

Tools

POS systems

Job description

Walgreens in Fairview, AL seeks a capable team member to support store operations and deliver exceptional customer service. You will handle opening/closing duties, cash handling, returns, and price changes, while ensuring accurate registers and inventory controls.

Ideal candidates have at least one year of leadership or retail key holder experience, are fluent in English, and may need a PTCB certification or state pharmacy license. This role emphasizes teamwork and adherence to store policies.