Shift Lead: Customer Experience & Store Ops

Walgreens; Chester (NJ); On-site; USD 26,000 - 33,000; Full time

Job summary

Walgreens in Chester, NJ is hiring a capable team member to support store operations and customer service. You will open and close the store when management is not present, handle cash duties, and ensure floor and stock room are ready for business.

You will engage customers, resolve issues, coach others on service best practices, assist with vendor deliveries, pricing, and inventory accuracy. This role requires maintaining store cleanliness and complying with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Assists with and coaches other team members to work with warehouse and vendor ordering processes, including opening the backdoor for deliveries.
• Maintains accurate inventory counts and pricing, and assists with displays, pricing changes, and stock organization.
• Assists with bookkeeping activities and store maintenance as required.

Skills

Leadership experience

English fluency

Customer service

Job description

Walgreens in Chester, NJ is hiring a capable team member to support store operations and customer service. You will open and close the store when management is not present, handle cash duties, and ensure floor and stock room are ready for business.

You will engage customers, resolve issues, coach others on service best practices, assist with vendor deliveries, pricing, and inventory accuracy. This role requires maintaining store cleanliness and complying with policies.