Shift Lead: Customer Experience & Store Operations

Walgreens; Ottawa (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a store team member in the United States to support opening and closing duties, cash handling, and customer service excellence. The role emphasizes delivering a distinctive customer experience and assisting with inventory, pricing, and maintenance.

You will engage customers, resolve issues, and uphold store standards in a fast-paced environment. Success requires at least one year in a leadership or key holder role, fluency in English, and experience with POS systems and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and basic store operations preferred.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for the business day.
• Completes product returns, refunds, cash drops, and provides change for registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Assists with inventory, pricing tasks, and maintaining store cleanliness and appearance.

Skills

Customer service

Leadership

Retail operations

English fluency

Education

High school diploma or equivalent

PTCB certification

Tools

POS systems

Job description

Walgreens is seeking a store team member in the United States to support opening and closing duties, cash handling, and customer service excellence. The role emphasizes delivering a distinctive customer experience and assisting with inventory, pricing, and maintenance.

You will engage customers, resolve issues, and uphold store standards in a fast-paced environment. Success requires at least one year in a leadership or key holder role, fluency in English, and experience with POS systems and