Shift Lead — Customer Experience & Store Operations

Walgreens; Albany (OR); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Albany, OR is seeking a reliable team member to open and close the store when management is unavailable, handle cash and refunds, and help customers with products and services. You will assist with stock, pricing, and displays, and support inventory control and vendor deliveries to ensure smooth operations.

The role emphasizes customer service excellence, teamwork, and maintaining store standards in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Assist with and coach team members on inventory management, vendor deliveries, and price changes while maintaining store standards.
• Maintain accurate inventory counts and ensure proper signage and pricing in all departments.

Skills

Leadership

English fluency

Customer service

Retail experience

Education

PTCB certification or pharmacy license

Tools

Store systems

Cash registers/POS

Job description

Walgreens in Albany, OR is seeking a reliable team member to open and close the store when management is unavailable, handle cash and refunds, and help customers with products and services. You will assist with stock, pricing, and displays, and support inventory control and vendor deliveries to ensure smooth operations.

The role emphasizes customer service excellence, teamwork, and maintaining store standards in a fast-paced retail environment.