Shift Lead: Customer Experience & Operations

Whistle Express Car Wash; Mechanicsville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Whistle Express Car Wash in Mechanicsville, VA is seeking a capable Team Member to greet customers, promote unlimited wash memberships, and guide vehicles through the wash process. The role emphasizes leadership during shifts, safety compliance, and maintaining high wash quality.

Applicants should be physically active, comfortable working outdoors, and ready to lead by example. Prior team experience is a plus and a strong focus on customer service is essential for this fast-paced environment.

Qualifications

• Greet customers and provide a positive experience.
• Promote memberships and services to drive sales.
• Lead shifts and support team during operations.

Responsibilities

• Greet customers and promote services and memberships.
• Direct vehicles safely through the wash process and ensure positioning.
• Lead the team during shifts and delegate tasks.
• Inspect vehicles for wash quality and report issues.
• Uphold safety protocols and improve processes.

Skills

Customer service

Team leadership

Open/Closing procedures

Outdoor work

Job description

Whistle Express Car Wash in Mechanicsville, VA is seeking a capable Team Member to greet customers, promote unlimited wash memberships, and guide vehicles through the wash process. The role emphasizes leadership during shifts, safety compliance, and maintaining high wash quality.

Applicants should be physically active, comfortable working outdoors, and ready to lead by example. Prior team experience is a plus and a strong focus on customer service is essential for this fast-paced environment.