Shift Lead — Craft Coffee & Customer Experience

Starbucks Corp.; Ankeny (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Tuition reimbursement

Paid vacation

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. The role focuses on coaching team members, maintaining beverage/food quality, and safe store operations.

You will manage task delegation, uphold policies, and support daily store performance while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• Direct the work of others and coordinate tasks among team members.
• Ability to learn quickly and adapt to changing needs.
• Excellent verbal communication and customer service skills.
• Strong interpersonal skills and collaborative mindset.
• Knowledge of retail operations and safety standards.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks store environment.
• Ensure quality beverages and food products meet standard recipes.
• Coach and delegate tasks to team to maintain smooth store operations.
• Uphold store policies, cash handling, safety, and security measures.

Skills

Direct the work of others

Quick learner

Oral communication

Team player

Interpersonal skills

Retail knowledge

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. The role focuses on coaching team members, maintaining beverage/food quality, and safe store operations.

You will manage task delegation, uphold policies, and support daily store performance while delivering exceptional customer experiences in a fast-paced environment.